Key takeaways
- Compare the proposed work, responsibilities and repair evidence rather than accepting ranking promises.
- Review Arabic and English search intent and test the complete journey to the enquiry page.
- Keep search clicks separate from completed enquiries, attended bookings and sales when reporting progress.
An SEO agency can help investigate why useful pages are hard to find in search and plan improvements to the website. Choosing one is a decision about the work, evidence and responsibilities you need. A promise of higher rankings does not explain which problems will be repaired or how your business will assess the outcome.
For a Riyadh business serving Arabic and English audiences, start with your customers' questions and the pages that answer them. Then compare proposals on the same brief. This guide explains what to request before commissioning SEO, from the initial diagnosis to a report your team can use.
Start with a search and enquiry baseline
Ask the prospective agency to separate search visibility from customer outcomes. Google's Search Console performance report shows clicks, impressions, click-through rate and average position, with filters and dimensions that help investigate queries and pages. These are search observations; they do not establish that a visitor became a suitable customer.
Choose a consistent date range and record the pages and queries relevant to your offer. Review country and device where they matter, and distinguish brand searches from questions about the service. Keep the report's scope visible: a filtered query export may omit other activity, and an average position is not a fixed rank every customer sees.
Alongside that baseline, decide how your team records completed enquiries. A quote request, a booked appointment, attendance and a sale are different stages. If the website only opens an email draft, opening it does not prove that the visitor sent the message. Name the person who can update the downstream records so the SEO review has reliable business evidence.
Ask for priorities, owners and repair evidence
A long audit is useful only when it leads to clear decisions. Ask which issue should be addressed first, which URLs it affects and why it matters for the customer journey. For every recommendation, request an owner, an implementation step and a way to check the result.
For example, if a service link reaches a retired page, the repair evidence should show where the link goes afterward and whether the intended page loads. If two pages compete to answer the same question, ask which page should carry the useful answer and how navigation will help visitors reach it. These are examples of what to verify, rather than predictions about ranking gains.
Agree whether the agency will implement changes or supply recommendations for your developer. Include review and release responsibilities. A diagnosis can be correct while the proposed repair remains unapplied; a report should distinguish prepared work, released work and anything still waiting on access or approval.
Plan Arabic and English pages around customer intent
Write down how your customers describe the offer in each language. Arabic service questions, English industry terminology and brand-name searches may lead to different content needs. Ask the agency to explain which existing page should answer each important question before proposing additional pages.
Review the actual page together: heading, service scope, examples, language switch and enquiry route. A page that repeats Riyadh throughout the copy can still leave the visitor unsure what is available. Useful content should explain the decision the visitor is making and provide enough detail to take the next step.
Check the bilingual journey through the form and its final state. The Arabic page should lead to the appropriate Arabic contact route, and any instruction about sending an email draft should be understandable in that language. Include these checks in the brief so language quality is part of the usable experience.
Compare deliverables before comparing proposals
Ask each agency to name the proposed technical work, content work and reporting. Make the boundaries explicit: which pages are included, who supplies product facts, who approves Arabic copy, who changes the website and who checks the released version. The same word, such as audit or optimisation, can describe different amounts of work.
For a content recommendation, request the question being answered, the existing page to improve and the missing information. For a technical recommendation, request the affected URLs and a verification method. For reporting, request the measures, date range, known limitations and next decisions. Avoid treating a longer list of activities as evidence of a better plan.
Google's SEO Starter Guide explains how search engines discover and understand content. It is a useful reference when discussing proposed changes. Use it to ask for a clear explanation, rather than accepting an unexplained claim that a technique is required by the algorithm.
Evaluate the working relationship
Before choosing a supplier, ask how recommendations will be explained, who you will communicate with and what information is needed from your team. Google's guidance on hiring an SEO recommends transparent advice and suggests initially giving a prospective provider read-only Search Console access for an evaluation.
Review published examples for the type of work, then ask what the supplier actually performed. Do not assume a portfolio image proves a search result. If a proposal includes outreach or link work, ask for the method and how it follows Google's spam policies. Keep account ownership and access responsibilities clear in the agreement.
Set expectations and request a defined scope
Do not accept a guaranteed first-place ranking as the basis for the project. Google states that no provider can guarantee that position, and buying Google advertising does not purchase a place in organic results. Ask how the agency will report uncertainty, implementation progress and changes in search performance.
The useful question is what will be investigated, improved and checked for your website. Share your service priorities, target customers, languages, current site and known barriers when requesting a quote. Agree the deliverables and reporting scope in writing, then review the released work against that agreement.
Eclipse runs SEO as part of its digital marketing services in Saudi Arabia, on its own or alongside paid media and content. Request a quote.
Further reading: Technical SEO Audit Checklist for Saudi Business Websites · Local SEO in Riyadh: A Practical Checklist for Saudi Businesses · SEO or Google Ads in Saudi Arabia: Which Should You Invest In First?

